Welcome to our internal irregularity reporting system

You can use this channel to report any alleged irregularity or act contrary to the law in force, or to the internal rules of which you are aware. The following is our strategy in terms of Internal Information Systems and whistleblower protection.

Principles of the complaints channel

The management of the complaints channel is based on the following principles:

- Compliance with any legal requirements that have an impact on the complaint submitted.

- Execution of the internally defined procedures for this channel

- Implementation of best practice in the handling of complaints

- Taking into account stakeholder views and opinions

- Promoting a culture of continuous improvement for the channel

Eligibility for this channel

This channel is open to all those people who have professional or employment ties with this entity, and also to those who have already finished their professional relationship, or who are scholarship holders, volunteers, trainees or traineeship holders, or even people who participate in selection processes; or staff of contractors and collaborators, among others.

Channel contact details

From this section you can find the means of contact to file a complaint:

- Online form "SEND INFORMATION HERE".

How complaints are handled

In summary, upon receipt of the report, the company will carry out an initial assessment of the report to determine whether it is suitable to be handled through this channel. In case of rejection, the reporter will be informed. In case of admission, the whistleblower will be informed and the internal investigation will begin. We will inform you on how your case has been handled and resolved within a maximum of 90 days. During this time, both the whistleblower and the company will be able to exchange case information. All interested parties will be notified of the final conclusions, within the time limits set out in the Act.

Confidentiality of communications

All information exchange between the informant and the entity is confidential, and secure communications are guaranteed throughout the process.

External complaints

It is also possible to report misconduct externally to a competent body (national or regional) that can receive and provide information. Contact information for each country can be found in your competent authority, typically in the external reporting section.

Anonymity

You will remain completely anonymous when submitting a complaint, unless you provide personal information voluntarily. You are not required to provide any personal information.

Good faith

The principle of good faith presupposes that the whistleblower acts diligently and responsibly and that his or her report is based on true facts that demonstrate irregular, unlawful or criminal behaviour or behaviour contrary to the organisation's internal rules. Misuse of this tool (e.g. by registering false reports) may lead to disciplinary and legal action against the whistleblower.

Whistleblower protection

In addition to anonymity and confidentiality, the organisation ensures that the rights of the whistleblower are protected throughout the process.

Protection of the complainant

Likewise, the right to privacy, the presumption of innocence and the defence of the persons who are the subject of the complaint shall be guaranteed, providing them with the minimum and sufficient information to enable them to know the facts of which they are accused.

Regulatory framework

The entire process of notification, management and resolution of the complaint submitted is governed by Law 2/2023 of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption, and by Organic Law 3/2018 of 5 December, on the Protection of Personal Data and the guarantee of digital rights.